Dashboard
Leads
21
Tasks
10
Tours
5
Calls
14
Call Campaigns
2
Settings
Lovely Senior Care ▾
MC
Mary Carter
FLOOR MANAGER
Lovely Senior Care's Dashboard
May 20 – May 27 · 8 days ▾
SETUP READINESS
67%
FACILITY OVERVIEW
FACILITY
ⓘ
Lovely Senior Care
9626 N Colfax Rd · Spokane, WA
Occupancy
95% · 20 / 21 beds
1
EMPTY BEDS
3
WAITLISTED
21
TOTAL BEDS
AGENT ON DUTY
ⓘ
G
Linda
Speaks English, Spanish
Linda is on call
On +1 509-267-3048 · 1m 45s
LISTENING ON
Inbound
Manager
Lead
PHONE ROUTING
ⓘ
Inbound
caller-facing
+1 509-267-3048
Manager
escalation
+1 509-464-9486
Lead transfer
handoff
+1 541-969-6225
TODAY AT A GLANCE
LEADS
ⓘ
5
NEW
21
TOTAL
CALLS TODAY
ⓘ
12
BY AI
3
SPAM
2
TRANSFERRED
TASKS
ⓘ
3
DUE TODAY
2
OVERDUE
10
TOTAL
TOURS BOOKED
ⓘ
1
TODAY
8
THIS WEEK
CALL CAMPAIGNS
ⓘ
1
RUNNING
1
SCHEDULED
2
DONE · 30D
AI PERFORMANCE
AI VS HUMAN
ⓘ
88
% fully handled by AI
88%
handled by AI
Fully handled
70 · 88%
Intervention
10 · 12%
Of the
10 intervened
:
6
sentiment escalations,
4
explicit requests.
SENTIMENTS
All
Leads
Callers
ⓘ
65
% positive · 80 calls
🙂 Positive
52 · 65%
😐 Neutral
20 · 25%
🙁 Negative
8 · 10%
8 negative calls triggered 6 escalations to Mary or Jimmy.
INTENT BREAKDOWN
ⓘ
80
calls · last 90 days
Lead Inquiry
28 · 35%
Family Follow-up
13 · 16%
Tour Inquiry
9 · 11%
Care Escalation
4 · 5%
Vendor
9 · 11%
Marketing
5 · 6%
Spam
9 · 11%
CALL VOLUME
391 · 87% AI
58 · 13% Transferred
7 days
30 days
60 days
90 days
449
total calls
avg 15.0/d
20
15
10
5
0
Apr 28
May 3
May 8
May 13
May 18
May 23
today
DAY VS AFTER-HOURS
ⓘ
33
after-hours calls
8
6
4
2
0
BUSINESS HOURS
47 · 59% Biz hrs
33 · 41% After-hrs
